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It is important that you know that the personal information you are supplying will only be used for the purposes for which it was provided and your privacy will at all times be protected by the parties who are allowed access to it (e.g. the insurance companies with which we negotiate on your behalf).

By visiting our website, applying for, renewing or using any of our products or services or providing us with your information, you agree to your information being collected, held, used and disclosed as set out in this Privacy Policy.

Personal Information

Personal information is essentially information or an opinion about a living individual whose identity is apparent or can reasonably be ascertained from the information.

How your personal information is used and disclosed

We respect your privacy and are committed to protecting your personal information, so we only collect the information that we require to provide and market our services to you.

Insurance House needs to collect personal information directly from you to be able to establish and determine the correct insurance cover for your needs. Insurance House also needs to identify you to ensure no unauthorised person gains access to your personal information and insurance arrangements.

Before Insurance House collects any personal information about you we will always identify ourselves by name and state the company we are employed by, being Insurance House. We will ensure you are aware of the purpose(s) for which information is collected (e.g. to allow us to obtain premium quotations or manage claims etc). You can choose at any time not to disclose your information to us, but please bear in mind this may hinder or render impossible, the service we are trying to provide to you. You will only ever be asked for information that is relevant and necessary for us to arrange and/or manage your insurances.

If Insurance House needs to collect information about you from a third party we will always approach you for the authority to do so. We will ask you to sign a consent form allowing us to access this information. Insurance House will not use or disclose personal information that is unrelated to our services, nor will we sell your information to a third party.

Sometimes we are required, or authorised, by law to disclose your personal information. We may disclose your personal information to a Court in response to a subpoena, or to the Australian Taxation Office following a direction issued under taxation laws.

Please note that this information may be shared among the companies within the Insurance Industry and you agree to us doing so unless you tell us otherwise. If you would prefer that we do not use your information in this way, please contact us on 1300 305 834 or email email hidden; JavaScript is required to let us know.

A small number of insurers and third party service providers utilised by Insurance House are located in countries outside of Australia (mostly the United Kingdom and Ireland). You acknowledge that, by agreeing to the disclosure of your information to these entities outside of Australia, we will no longer be required to take reasonable steps to ensure the overseas recipient’s compliance with the Australian privacy law in relation to your information and will not be liable to you for any breach of the Australian privacy law by these overseas recipients and, on this basis you consent to such disclosure.

Data Quality

Insurance House must take reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date.

Data Security

Insurance House regards the security of your personal information as a priority.

With this in mind we have procedures in place to guard your information. Insurance House computer systems are protected by firewall software, which will deny access to unauthorised people trying to access our servers from an outside connection. All computer workstations are password protected.

Access to personal information

You have the right to access personal information which Insurance House collects and holds about you relating to your transactions with this company. If you would like to access any personal information we hold about you, or you would like more information on our approach to privacy, please ask us.

Insurance House may refuse you access to your personal information in a number of circumstances. In the unlikely event of that happening, we will always explain the reason why you have been refused access.

Some of these reasons include:

  • The information may relate to existing or anticipated legal proceedings with you.
  • Denying access is required or authorised by law.
  • When the request for access is regarded as frivolous or vexatious.


Insurance House does not use government identifiers as a means by which to prove your identity. These identifiers include identification numbers such as your Tax File Number or Medicare Number. We use client names and/or client codes and/or policy numbers as identifiers.

Sensitive Information

Insurance House must not collect sensitive information about you unless you have consented, or we are required to collect it by law. Sensitive information includes the following:

  • Ethnic or racial origin
  • Political opinions
  • Membership of a political association
  • Religious beliefs or affiliations
  • Philosophical beliefs
  • Membership of a professional or trade association
  • Membership of a trade union
  • Sexual preferences or practices
  • Criminal record
  • Health

To enable Insurance House to give you the best possible service we may request sensitive information from you. You will always be told of the reason why this information is collected and you have the right to refuse, although this may affect the service we are trying to provide to you.

Updates to this Policy

Insurance House regularly reviews its policies and procedures so we stay up to date with changes in the law, technology and market practice. As a result of these changes we may change this policy to reflect the relevant changes without further notice.

Request for Access

If you wish to lodge a request to gain access to your personal information, you can contact us in either of the following ways:

  • Call Insurance House on 1300 305 834
  • Email email hidden; JavaScript is required for personal information contact details
  • By post to: Insurance House, PO Box 542, East Melbourne, Victoria, 3002

Complaints and Dispute Resolution

What do you do if you have a complaint or dispute?

Click here to access a handy guide to our Complaints and Disputes Resolution process. We are here to help, so contact us anytime on 1300 305 834 to discuss your concerns.

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