Disaster Management
Posted on by Trent
Disaster Management
A disaster management plan is a key element of any business plan and is often missing in plans we review for clients
A little over 12 months ago we sat in our Toowoomba office and watched dumbfounded as heavy rains, became floods and then became life threatening -
Our office in the CBD, lost power, internet and sewerage and was not usable for a period of 2 weeks
Fortunately we were able to enact our emergency plan and relocate the office to our home kitchen table. Our VOIP phone system only needed internet access and offsite data storage of client files (in Melbourne) meant we were functioning normally from a client perspective the very next morning.
From there we ran our business watching the news, seeing clients and most importantly ringing them and ensuring they were ok and not in need of any distress related help.
How would you disaster proof your business?
What could happen – A tradesman could have all of their tools stolen.What is the recovery plan? Do you have a list of all the critical items for business functionality say for the event of a fire and is it stored off site? Could it be stored on a smart phone?
A major insurance broker in the Brisbane CBD had client records and servers located in the basement. While this seemed secure, the floods of last year meant clients records were unable to be referred to for a period of over one month – How would your clients handle that ??
Risk disaster management plans like any business plans need to be structured and the best ones are simple.
Who? What? Where? When? Why?
The classic questions that give the answers to just about anything
Analyse your risks in a systematic manner, create solutions and prepare for the worse.
Insurance alone is not always the answer – for example while an insurance company may offer replacement of a broken item, coverage for the 8 week delay for the part coming from Europe is often overlooked –
Can you afford to not produce your products for an extended time?
If it’s critical and could happen and you cant afford to be without… Insure it!
http://www.webinsure.com.au/insurance/business-insurance/
Posted in Uncategorized

